Refund policy
Refund policy
At SELF-APPROVED, we take pride in the quality of our products and your shopping experience. Please review our policy before completing your purchase.
All Sales Are Final
Due to the nature of our books, aromatherapy, personal care, specialty tea, and other merchandise, all sales are final unless otherwise required by law or expressly stated in this policy.
We do not accept returns or exchanges for change of mind, personal preference, or items that have been opened or used.
Damaged, Defective, or Incorrect Orders
Your satisfaction matters to us, and we want every order to arrive as expected.
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at info@selfapprovedhealing.com.
Include your order number, a brief description of the issue, and photographs when available.
After reviewing your request, we will work toward an appropriate resolution, which may include a replacement or refund.
If a return is necessary due to our error or a defective product, SELF-APPROVED will cover reasonable return shipping costs.
Order Cancellations
Orders are processed promptly to ensure timely delivery.
If you need to cancel an order, please contact us as soon as possible. Cancellation requests can only be accommodated before an order has shipped.
Once an order has shipped, it cannot be canceled simply due to a change of mind. Cancellations and refunds required by applicable law will be honored.
Shipping & Delivery Concerns
If your package is missing, delayed, or marked delivered but cannot be located, please contact us so we can assist in reviewing the shipment.
Delivery concerns will be evaluated based on tracking information, carrier records, and applicable consumer protection requirements.
If we are unable to ship your order within the promised timeframe, we will notify you and provide the cancellation or refund options required by law.
Aromatherapy & Personal Care Products
For your safety, please review all product ingredients, usage instructions, and precautions before purchasing or using our products.
Discontinue use if irritation or an adverse reaction occurs, and seek medical guidance when appropriate.
For hygiene and safety reasons, opened or used products are not eligible for discretionary returns or exchanges.
Refund Processing
When a refund is approved, it will generally be issued to the original payment method.
Processing times may vary depending on your payment provider. Refunds required by law will be processed within the applicable legal timeframe.
Consumer Rights
Nothing in this policy limits or excludes consumer rights or remedies provided under applicable law.
Contact Us
For questions about your order, please contact:
SELF-APPROVED
Email: info@selfapprovedhealing.com
We appreciate your support and thank you for shopping with SELF-APPROVED.